We run your SMART ENgagement OPeration based on SMART ENgineering OPtimization. This is a new breed of BPO, namely a customer engagement centaur, based on a perfect blend of high-tech AI tools and high-touch design. Lay back in comfort and watch how smartened up operations brings efficiency, service quality and customer satisfaction to a whole new level.
SMART ENgagement OPeration is based on SMART ENgineering OPtimisation.
Service requirements are analyzed, channels are selected and customer communication strategy is specified.
The operation is engineered with an optimal blend of high-tech AI tools and high-touch design reflecting a spirit of artisanship.
SMART ENgagement OPeration is launched and maintained based on service KPIs.
The service quality is continously monitored and enhanced.